Return and Refund For Faulty items

At Enigma Project, we strive to provide you with impeccable clothing products crafted with utmost care and attention to detail. We understand that occasionally, despite our best efforts, a faulty item may reach your hands. In such cases, we have a customer-centric refund policy in place to ensure your satisfaction.

If you receive a faulty item, we sincerely apologize for the inconvenience caused. We kindly request that you contact our customer support team within 14 days of receiving the product, detailing the issue and providing any supporting evidence such as photographs.

Upon receiving your request, our dedicated team will review the case promptly. If the item is indeed deemed faulty due to manufacturing defects or flaws, we will offer you a refund. Please note that exchanges for the same item are not available under this policy.

  1. Faulty Item Eligibility:

    • Our return and refund policy is applicable only to faulty items. We define a faulty item as a product that has a manufacturing defect, is damaged upon arrival, or does not function as intended.

  2. Return Process:

    • To initiate a return for a faulty item, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. Provide your order details and a clear description or photo/video evidence of the fault.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions and a return shipping label, if applicable.

  3. Return Condition:

    • The faulty item must be in its original condition, unless the damage is a result of the manufacturing defect or transportation mishap.
    • Ensure that all original tags, labels, packaging, and accessories are included when returning the item.

  4. Refund Process:

    • Once we receive the returned faulty item and confirm the defect, we will process a refund to your original payment method.
    • Please note that it may take [number of days, e.g., 5-7 business days] for the refund to be reflected in your account, depending on your financial institution's processing time.

  5. Exclusions:

    • Our return and refund policy applies solely to faulty items. We do not accept returns or offer refunds for any other reasons, such as change of mind or size/color dissatisfaction.
    • If you have any concerns regarding size, color, or other product specifications, please review our size charts, product descriptions, and contact our customer support team before making a purchase.

  6. Shipping Costs:

    • If the return is due to a faulty item, we will cover the return shipping costs.
    • Please follow our provided return instructions to ensure proper shipping and avoid any unnecessary expenses.

  7. Customer Support:

    • Our dedicated customer support team is available to assist you throughout the return and refund process. If you have any questions or need further assistance, please contact us promptly.

We reserve the right to refuse a return or refund request if the item is found to be in satisfactory condition, not eligible under our faulty item policy, or if the return process is not followed accordingly.

Note: This return and refund policy is specific to faulty items only. For any other inquiries or concerns, please refer to our customer support team or the relevant policies provided on our website.

At Enigma Project, we strive to provide you with impeccable clothing products crafted with utmost care and attention to detail. We understand that occasionally, despite our best efforts, a faulty item may reach your hands. In such cases, we have a customer-centric refund policy in place to ensure your satisfaction.

If you receive a faulty item, we sincerely apologize for the inconvenience caused. We kindly request that you contact our customer support team within 14 days of receiving the product, detailing the issue and providing any supporting evidence such as photographs.

Upon receiving your request, our dedicated team will review the case promptly. If the item is indeed deemed faulty due to manufacturing defects or flaws, we will offer you a refund. Please note that exchanges for the same item are not available under this policy.

Here are the steps involved in our refund process:

  1. Contact Customer Support: Reach out to our customer support team within 14 days of receiving the faulty item, explaining the issue and providing necessary evidence.
  2. Evaluation: Our team will assess the validity of the claim based on the information provided. If the fault is confirmed to be due to manufacturing defects, we will proceed with the refund process.
  3. Return the Item: We will provide instructions on returning the faulty item. Please ensure that the item is in its original condition, unworn, and with all original tags and packaging.
  4. Refund Processing: Once we receive the returned faulty item, we will initiate the refund process. The refund will be issued using the original payment method and will include the full purchase price, including any applicable taxes and shipping fees.

Please note the following conditions for our refund policy:

  • Damages caused by improper use, mishandling, or negligence on the customer's part will not be eligible for a refund.
  • We reserve the right to refuse a refund if the fault is deemed to be a result of normal wear and tear.

At Enigma Project, we value your satisfaction and will make every effort to resolve any issues promptly. We appreciate your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact our customer support team.